Please note that online purchases are processed daily at 9.00am Monday to Friday. If you require an alter your order please contact Payless Shoes Customer Service as soon as possible, we will endeavour to assist wherever possible.

We can try our best to locate the pair you are after. Please contact us here and provide us with as much of the following detail as possible – Style name, colour, & size. We will try our best to locate that shoe you’re longing for!

Yes, your tracking number will be sent to you within the dispatch confirmation email, Please use the following Australia Post link to track your item http://auspost.com.au/track/

We do ship internationally! International orders may be subject to higher postage charges, calculated at checkout.

We use a variety of delivery companies for all of our Australian online orders to help us deliver the best prices for our customers. In most cases the parcel will be delivered to the nominated address within 7 business days of receiving notification that the order has been dispatched.

Please Note: In some cases, this will take longer where the delivery address is in a remote location or the order has been placed during a Public Holiday period.

Payless Shoes online only accepts stripe encrypted payments for all orders.

All heel heights specified for products are based on a ladies size 6; however heel heights of a style may vary up to 1cm between sizes.

Please use our shoe conversion chart.