Refund Policy

Payless Shoes Return Terms & Conditions

Change of Mind returns:

For change of mind returns, Payless Shoes will offer you an exchange or refund, using your original payment method provided that

- You return the item within 30 days of purchase;

- You produce your original Payless Shoes register receipt; and

- The item is in resaleable condition including that it is

- Unworn, unused and in it’s original condition

The total refund value on an item is subject to re-calculation if purchased within a promotion where conditions would no longer be met.

Faulty Merchandise:

Payless Shoes will accept returns on goods, with proof of purchase, where:

- The product is proven to be faulty or not of merchantable quality

- The product is wrongly described

- The product is different from a sample shown to you.

Payless Shoes reserves the right to assess the age and condition of the returned goods prior to offering an exchange or refund. This may result in an exchange or refund being refused.