Terms & Conditions

Voluntary Administration

Please note that Jim Sarantinos, James Stewart, and Peter Gothard of Ferrier Hodgson were appointed as Joint Administrators of Payless Shoes Pty Ltd on 22 November 2016. The Administrators are in control of the business and are continuing to trade on a ‘business as usual’ basis until further notice. Please direct all enquiries regarding the Administration to the customer support hotline on +61 2 9286 9873 or at paylesscustomers@fh.com.au.



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PLEASE NOTE THAT THE ONLINE STORE IS NOW CLOSED.  Please use the store locator to find your nearest store.


Payless Shoes Return Terms & Conditions

Change of Mind returns:

Due to the appointment of Administrators, as of 22 November 2016, refunds or exchanges can not be made. 

Refunds for faulty goods may be allowed in accordance with consumer law, however the business would prefer to satisfy the customer via an exchange process in favour of a refund.

Faulty Merchandise:
Payless Shoes will accept returns on goods, with proof of purchase, where:
- The product is proven to be faulty or not of merchantable quality
- The product is wrongly described
- The product is different from a sample shown to you.

Payless Shoes reserves the right to assess the age and condition of the returned goods prior to offering an exchange or refund. This may result in an exchange or refund being refused.

Contact Us
Payless Shoes Pty Ltd (Administrators Appointed)
ABN 73 162 529 455
Unit R, 10-16 South Street
Rydalmere NSW 2116
Ph (02) 9741 4199
Fax (02) 9748 4405

For all online store/purchasing related enquiries- onlinestore@paylessshoes.com.au