Terms & Conditions

Voluntary Administration

Please note that Jim Sarantinos, James Stewart, and Peter Gothard of Ferrier Hodgson were appointed as Joint Administrators of Payless Shoes Pty Ltd on 22 November 2016. The Administrators are in control of the business and are continuing to trade on a ‘business as usual’ basis until further notice. Please direct all enquiries regarding the Administration to the customer support hotline on +61 2 9286 9873 or at paylesscustomers@fh.com.au.



This site and its contents are subject to copyright. The site material copyright is owned by Payless Shoes, or in the case of some material, a third party. You may view this site and its contents using your web browser and electronically copy and print hard copies of parts of this site solely for personal, non-commercial use. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of this site is strictly prohibited.

Placing an Order on the Website

By completing an order, You are making an offer to purchase the product at the price set out on the website, subject to any subsequent notification of price by Payless Shoes to you.

Payment must be made at the time of submitting the purchase order. Payment can be made by credit card or PayPal only. Payless Shoes accepts Visa and Mastercard. You warrant that you are an authorised user of the credit card used to complete payment.

All purchase orders placed through this website are subject to confirmation and acceptance by Payless Shoes. We will email you with confirmation of the receipt of your purchase order, and then acceptance by Payless Shoes will be upon your receipt of the email confirming despatch of the Product. Payless Shoes may reject your purchase order, and refund any payment made by you, at any time prior to Your receipt of this acceptance by Payless Shoes.

The Purchase Order must be paid in full immediately upon entry into the Agreement. All transactions are settled in Australian Dollars (AUD). If you are ordering from outside Australia, and your bank account or credit card is held in a different currency, you can still order by credit card - your currency will automatically be converted to Australian Dollars when you complete the transaction. The conversion rate varies from day to day with the current exchange rate. Many banks also charge a small currency conversion fee, contact your bank or credit provider for details. In some areas of the site, prices will be shown with an estimate of the price in your home currency. These converted prices are for information purposes only, to help you get an idea of the approximate cost of a product, and they may not be the exact amounts that will appear on your credit card statement. The final charge to your card is made in Australian Dollars and the ultimate conversion rate is determined by your bank or credit provider. Therefore we are not able to take responsibility if the final amount charged to your card differs slightly from the estimated conversions we provide. Please note, Payless Shoes does not ship or deliver to addresses outside of Australia.

Unless otherwise shown, all the prices listed on the Payless Shoes website are displayed in Australian Dollars (AUD). If a product inadvertently appears on the Payless Shoes website at the wrong price, Payless Shoes may decline or cancel any orders placed at the wrong price, even if the order has been confirmed and a credit card charged or deposit made. If your credit card was charged or a direct deposit has been made for the purchase, and the order is cancelled, Payless Shoes will notify you and issue a refund to your account or credit card in the amount of the cancelled order.

Payless Shoes may vary prices in the event of price changes or mistakes. If Payless Shoes requests payment for increased prices, you may cancel the order by giving notice to Payless Shoes, which must be received within seven days of the announcement of the increase.

The secure credit card payment system is powered by Secure Pay. This Website is protected by SSL (Secure Socket Layer) encryption. SSL is a security device which ensures that any data which you enter into a secure area of the site is encrypted during transmission over the Internet. SSL utilises data encryption to create a secure environment for you to conduct your online transactions. In order for SSL to be effective, you must be using an SSL compliant browser (e.g. Netscape Navigator 3.0 or Internet Explorer Microsoft 3.0 and above). In Netscape you can determine whether encryption is active by looking at the little key in the lower left-hand corner of the Netscape window. A solid key indicates that the document is encrypted, while a broken key indicates that the document is not encrypted. In Microsoft Internet Explorer, a solid padlock will appear on the bottom right of the screen when encryption is in use.

Payless Shoes does not store or keep credit card numbers from online transactions. The last four numbers and the expiry date of your credit card number are kept for order verification and identification purposes only. While every endeavour is made to ensure every shopping experience with us is a good one, in the event a credit card is used without the holder's authorisation, the card holder must notify their credit card provider in accordance with their reporting rules and procedures.

Payless Shoes reserves the right to limit the quantities of product sold as it sees fit. It is a condition of this Agreement that you do not resell the Products to a third party.

The Website is owned and operated by Payless Shoes. This Agreement supersedes all prior agreements and may be revised by Payless Shoes from time to time.

This Agreement must be read in conjunction with the Returns Terms & Conditions and Privacy Statement. These documents form a part of this Agreement.

Upon receipt of the order, Payless Shoes will process and ship the order within a 48hr period and is usually delivered within 3-5 working days, unless the parcel is being shipped to a remote destination within Australia. If a product is unavailable, we will endeavour to offer an alternative product or provide a full refund.

Payless Shoes Return Terms & Conditions

Change of Mind returns:

Due to the appointment of Administrators, as of 22 November 2016, refunds for change of mind as part of Payless' Happy Promise cannot be made, however we will gladly EXCHANGE the product, so long as it is un-worn and can be re-sold.  Worn goods can NOT be refunded or exchanged.

Refunds for faulty goods may be allowed in accordance with consumer law, however the business would prefer to satisfy the customer via an exchange process in favour of a refund.

Faulty Merchandise:
Payless Shoes will accept returns on goods, with proof of purchase, where:
- The product is proven to be faulty or not of merchantable quality
- The product is wrongly described
- The product is different from a sample shown to you.

Payless Shoes reserves the right to assess the age and condition of the returned goods prior to offering an exchange or refund. This may result in an exchange or refund being refused.

Contact Us
Payless Shoes Pty Ltd (Administrators Appointed)
ABN 73 162 529 455
Unit R, 10-16 South Street
Rydalmere NSW 2116
Ph (02) 9741 4199
Fax (02) 9748 4405

For all online store/purchasing related enquiries- onlinestore@paylessshoes.com.au