Loading... Please wait...

Return & Refund Policy

Refunds and Exchanges – In Store  

We will happily refund or exchange any unworn Payless Shoes merchandise with proof of purchase To obtain a refund or exchange, simply present the following in any Payless Shoes store:

            - Proof of purchase

            - The credit card used at the time of sale

            - The item to be returned, including the original packaging

Please Note: All refunds will be provided using the original payment method. Refunds provided electronically may take 3-5 business days to appear on your statement. Refund and Exchange values are subject to re-calculation if purchased within a promotion where conditions would no longer be met.

How do I obtain an exchange or refund on my web purchase?

You can either exchange or refund unworn Payless Shoes merchandise in any Payless Shoes store location or, alternatively, you can return the merchandise to the address shown below:

Online returns In Store

To obtain a refund or exchange, simply present the following in any Payless Shoes store:

            - Proof of purchase

            - The credit card used at the time of sale

            - The item to be returned, including the original packaging

Please Note: All refunds will be provided using the original payment method. Refunds provided electronically may take 3-5 business days to appear on your statement. Refund and Exchange values are subject to re-calculation if purchased within a promotion where conditions would no longer be met.


Online returns via mail  

Please enclose your receipt with the merchandise you would like to exchange/return and mail to:

Payless Shoes
Attn: Customer Service Dept.
Unit R, 10-16 South Street
Rydalmere NSW 2116
AUSTRALIA

Please Note: The item/s along with the original packaging, must be sent using registered mail. Customers will be responsible for shipping and handling charges on returned items. Please allow two weeks from the day you return your package for your account to be credited.Refund and Exchange values are subject to re-calculation if purchased within a promotion where conditions would no longer be met.