Exchange Policy

The Payless Happy Promise

Here at Payless Shoes we stand behind our product!

Refunds for change of mind as part of Payless' Happy Promise cannot be made, however we will gladly EXCHANGE the product, so long as it is un-worn and can be re-sold.  Worn goods can NOT be refunded or exchanged.

Refunds for faulty goods may be allowed in accordance with consumer law, however the business would prefer to satisfy the customer via an exchange process in favour of a refund.

How do I obtain an exchange on my web purchase?

You can exchange Payless Shoes merchandise in any Payless Shoes store location